Pre-Sales
Questions
- Is there a minimum time contract/commitment?
Not at all. You can pay monthly, quarterly, or yearly. You can also
cancel at any time. However, bear in mind that we give you free
months of hosting time if you pay in advance. It saves us billing
and hassles. Please consider it.
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- How soon will my account be set up and ready
for use?
Account orders are placed in a queue and are processed automatically in the order
in which they are received. Your site can be uploaded to our servers
as soon as your domain name resolves to our server DNS, usually
within 24-48 hours.
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- Do I have access to update my site 24 hours a
day?
Absolutely. Whether you're a day person or a night owl, your site is
available for you to update.
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- Can you register a domain name for me? Can you
set up domains other than .com, .org, and .net?
We can register .com, .org, .us, .info, and .net names for as low as $8.75/year, with you as
the registrant. We can also assist with registering other domains,
as well (fees for registering other domains will vary by country).
Please contact our sales department if you require assistance in
registering other domain types.
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- Do you offer a money back guarantee?
Yes. If for any reason during the first 30 days as a
YourWebQuest.com
customer,
you are not completely satisfied with any of our services, we will
cancel your account and refund your money for that month's service.
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Do you support streaming audio and/or video?
Streaming via HTTP protocol is possible by just uploading your media
file to your server, nothing special is necessary. If you need
RealAudio or RealVideo http streaming: Here are instructions for
preparing RealAudio or RealVideo files for use on the Web.
-
Copy your encoded files (files with the .ra, .ram, .rm or .rpm
extension) to your World Wide Web server.
-
Use a text editor (such as Notepad or SimpleText) to create a metafile
containing a URL to your file. For example, the contents of your
metafile should be in the following form: http://hostname/path, where
hostname is the name of your World Wide Web server. For example:
www.real.com
-
Save your metafile as a text using a .ram file extension.
-
In your HTML document, reference the metafile in a hyperlink. For
example:
&A HREF=&filename.ram&&
&A HREF=&http://hostname/file.rm&&
You can use relative or complete paths. If you use complete paths, you
must include both the hostname and the complete path. For example:
&A HREF=&http://www.real.com/home/welcome.ram&&
-
When a user clicks on the link, the
streaming
file(s) begin to download. The RealPlayer begins playing after a
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I see some hosts offering "unlimited
bandwidth". Why don't you offer this?
Technically speaking, there is no such thing as "unlimited
bandwidth." Someone has to pay for the traffic somewhere - and
if you check the fine print of some service agreements from
companies who claim to offer unlimited bandwidth, you'll probably
find that they do charge for traffic over a certain amount. We
dispense with the fine print.
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Do you host Adult sites, warez sites or sites
containing illegal material?
No. There are hosts that do allow those sites. If that is your
interest, contact them. Violators of
this policy will be terminated and we reserve the
right to take legal action if, in our sole opinion, we consider it
appropriate.
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Is my site backed up and how often?
It is the clients
responsibility to do all back ups of their site. If, in the
unfortunate event, something happens to your files, it is your
responsibility to have a local copy of your files.
We are
NOT held liable in any way for any files, money, time, effort, etc...
lost due to this unfortunate event. Furthermore, if your files are
lost, we will attempt to restore them as a gesture of good faith, but
make no promises what so ever about whether the files will be brought
back successfully or not. Again, back ups are the client's
responsibility. The only exception to this rule is if you have
purchased
a
dedicated server packages
which
included the
back-up option as an add-on.
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How fast are your connections?
Our servers are managed by BurstNET in our
Network Operations Center (NOC) located in Scranton, Pennsylvania. The network is
monitored around the clock (24/7/365). Our NOC offers 15 diverse OC3 and DS3
connections to multiple backbones and is a central hub for
US/International Internet connections.
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Can I have multiple domains on one account?
We allow you to add your additional domains (up to four per account)
for only $1 per additional domain per month. If you need to
add more, you will need to upgrade to a reseller account.
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What are your server specifications?
Current shared hosting servers are Dell Xeon dual P4 2.4Ghz machines with 512MB to 1GB of RAM.
Each of our dedicated server packages vary and specify their
individual hardware configurations.
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Technical
Questions
- I changed my control panel password and now I
can't get in.
Passwords are case sensitive and are limited to 8 characters. If you
entered a password longer than 8 characters please try entering the
first 8 characters when logging into your control panel.
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- How do I get my email?
If you're familiar with your email client's setup, use the following
information to retrieve email from your POP account:
Incoming mail (POP3) server:
mail.yourdomain.com
Outgoing mail (SMTP) server:
mail.yourdomain.com
* set SMTP authorization within your email program to have the server authenticate
you as a registered account holder.
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- I want to get started right away, but my
domain name hasn't transferred/isn't in the database yet. How do I
do it?
Examine your welcome email and you should find an IP address for
your domain with instructions on how to access your website and
control panel. You can view your site by placing the correct IP
address followed by your username, like inside the brackets here: [IP/~username/].
After your domain is fully propagated through the internet, you can
upload to yourdomain.com via FTP or FrontPage Extensions.
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- What is the path to perl?
#!/usr/bin/perl
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- Where should I put CGI scripts for my domain?
All CGI scripts should be uploaded to the cgi-bin folder, for your domain. Be sure to follow the
instructions for the script you are uploading regarding setting
permissions on the files and folders you create, as they vary from
script to script
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- I uploaded my files, but I don't see my page?
If our default "Welcome to the Future home of", index.shtml,
has not been replaced by another index page, then anyone going to domainname.com will still see that page instead of some other home
page. This is the order in which the web server looks for a page to
put up as the "home" page: >DirectoryIndex: index.html, index.shtml
Just delete the index.shtml file and anything
after it in this list will then come up automatically. Notice that
"home.shtml" is NOT on the list and so will not show up as
your home page. You would need to rename it.
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